Frequently asked questions
Will you ever ask for my passwords?
Never. We will never ask for passwords, PINs, or full card numbers, and you should never share them with anyone who contacts you.
What if my problem isn't one of the plans listed?
Tell us what happened in your own words and we'll build a plan around it, in the right order, with a real person to help when you're stuck.
Who answers my help requests?
A Kravitz Control specialist, personally vetted and trained by our founder and working under her supervision. You'll hear back within one business day. There are no chatbots anywhere in Kravitz Recovery.
Can you call my bank for me?
We can't act on your accounts, but we can prepare you for every call: what to say, what to ask for, and what to write down.
Do you fix computers?
No. We help with the recovery: the calls, letters, and follow-up after money or accounts are hit. We don't repair, clean, or set up computers, phones, or printers. If you need that, we'll tell you exactly what to ask a local computer shop.
Can I cancel anytime?
Yes. Your membership can be cancelled at any time from your account page.